Instructions for using the online
Computing Support
Service Request pdf

• ACAD login and "User of the Day" Information:
  • Login to FORK (Faculty Online Resource Kit) with your existing ACAD login information.
    (To establish an email account (ACAD login), contact Computing Support Services - 2-HELP(24357) on campus and (810) 767-HELP (4357) or (810) 762-0216 off campus.)
  • Once login is successful, the "User of the Day" information will be displayed on the FORK homepage.
• Blackboard Issues:
  • To create a course shell or to use Blackboard for instructional purposes at MCC, login to FORK (Faculty Online Resource Kit) - you will need an ACAD login (refer to Webmail below).
  • Using Blackboard pdf
• Class Shares:
  • To create class shares ( X Drive) - login into FORK - you will need an ACAD login (refer to Webmail below)
• COGNOS Issues:
  • Password issues and resets
  • Screen access
  • View COGNOS Job Aids
• Computer and Networking issues:
  • Windows Login
  • Secure Applications Login and application access
  • All PC hardware, printer and software issues
  • Drive mapping and access
  • VPN client install and access
  • File restores from backup
• Datatel Issues:
  • Locked screens
  • Password issues and resets
  • Screen access
• Email issues:
  • Mail Groups
    Moving forward with MCC's Webmail roll-out, we have implemented a new email distribution list system. The formatting of the list addresses has changed along with some of the mailing lists.
  • Webmail (powered by Google)
    • Webmail (powered by Google) - Web portal
    • Webmail Email Tutorial and Tips
    • To establish an email account (ACAD login), contact Computing Support Services - 2-HELP(24357) on campus and (810) 767-HELP (4357) or (810) 762-0216 off campus.
    • Using Webmail pdf
• Events Calendar
  • EMS Virtual Instructions
• Lotus Notes Issues
• Phone Issues:
  • Telecom Instructions
• Programming Requests:
  • Programming Request Form pdf

Help with…

• Computer Labs and Smart Classroom issues should be directed to ITS Computing Support Services.
• Smart Cart issues should be directed to ITS Media Services.
• Student computer, student wireless networking or all "mcc.edu" email accounts should be directed to ITS Computing Support Services.
• WebAdvisor
  • Passwords –
  • Off Campus , please call the MCC Call Center at (810) 762-0200.
  • On Campus, use extension 2-0200.
  • Online and after-hours help is also available through the MCC Answer search function.
    
    • Review online password reset instruction pdf here.
  • Help with "Common Problems and Solutions" and also "Difficulty Logging-in to or accessing WebAdvisor."